Upgrading to iAccounts 3.1 from iAccounts 3.0

iAccounts 3.1 is a recommended upgrade, it fixes a few issues and introduces the new iPhone/iPad universal layout.

The upgrade process is designed to be smooth and to preserve your current database. Please upgrade also to the new iBackup 3.0 to take advantage of its new features. You can install iBackup 3.0 over your current installation of iBackup, there is no need to uninstall the existing software.

Following the upgrade of iAccounts, you'll need to update existing installations of iBackup, even if you upgraded to the most recent version 3.0. Please run the following procedure to complete the upgrade of the iBackup database:

1. backup of iAccounts to iBackup
2. restore from iBackup to iAccounts
3. backup again iAccounts to iBackup

It's that simple: backup, restore, backup again. You may notice record duplicates in iBackup after the first backup, don't worry it is part of the process, everything will get back in shape at step 3.

New, clean installations of iBackup do not need the above backup/restore/backup trick.

Upgrading to iBackup 3.0

This new version of iBackup introduces a new, more contemporary layout and a refined Preferences menu. From Preferences you can set a master password for iBackup, a custom path for your data file and more.

iBackup 3 is a recommended update.

Please note that when you backup the first time after the upgrade to iAccounts 3.1 you may notice duplicates in iBackup. This is normal and is due to the new algorithms managing the sync process. To get rid of duplicates simply restore and then backup again. Yep, that simple: restore, then backup again. Duplicates disappeared. New, clean installations of iBackup will not exhibit duplicates.

Upgrading your iPhone to iOS 5

Before the upgrade to the new iPhone iOS 5, make sure you install iBackup and run a backup of your iAccounts or DataTap data. Following the update you'll be able to easily restore your valuable data from iBackup, should the iTunes upgrade process ever wipe off your lovely apps (chances are it will not but why take chances?).

Upgrading your Mac to OS X Lion

iBackup is already 100% compatible with Mac OS X 10.7 but there's a couple of recommendations:

1. OS X Lion will ask you to install the Java runtime the first time you launch it, please do so.
2. OS X Lion turns on your firewall, please turn it off or create an exception for iBackup otherwise it will not be able to communicate with your iPhone any more.

   Thousands of users manage their data with iBackup on OS X Lion every day and love it.

Duplicates in iBackup after the upgrade to iAcccounts 3.1

This new version of the app introduces a new, more efficient algorithms to manage the sync process. Old installations iBackup may exhibit record duplicates following a backup from the new iAccounts but we have prepared a simple, really simple and tested procedure to get you back on track:

1. restore data into iAccounts
2. backup from iAccounts

Step one will detect that you're using an old version of iBackup and will clear-up duplicates for you.

New, clean installations of iBackup will not exhibit duplicates.

Configuring iAccounts and DataTap to sync with iBackup

Follow this simple procedure:

1. Launch iBackup on your Mac or PC and annotate the IP address displayed on the status bar.
2. Launch iAccounts or DataTap and enter the Synchronization screen by tapping on the inverted arrows on the toolbar.
3. Tap on the IP Address button and enter the IP address displayed in the iBackup status bar, tap Save/Done.

Congratulations, you're now ready to roll! Hit the Backup button in the Synchronize screen to sync the apps.

Please note: for obvious security reasons, you need to a have a valid PIN set in iAccounts or DataTap to perform backup and restore. Tap on the padlock icon in your iPhone app to set the PIN/password if you haven't set it yet.

Ooops... timeout! What should I do?

A timeout occurs when the iPhone cannot find the computer running iBackup on the wi-fi network. It is not an application-level issue, but rather a network configuration issue. Timeouts happen either when the iPhone and the backup computer are not logged onto the same wi-fi network or when a firewall or anti-virus running on the backup computer blocks incoming connections. Please try one the followings:

1. Wi-Fi should be on: make sure the iPhone wi-fi is turned on (don't feel silly while you do this, wi-fi is set to "off" by factory settings) and that the iPhone is connected to the same wi-fi network also hosting the backup computer. You should see a radar-like icon on the top-left corner of the iPhone screen.
2. Turn off firewall: a firewall may be blocking incoming connections from your iPhone, turn off the firewall on the backup computer or leave port tcp:8080 open to allow incoming connections.
3. Turn off anti-virus: some zealous anti-viruses have an embedded firewall which may block incoming connections from your iPhone, turn off anti-virus software running on the backup computer.
4. Check for network-related apps: turn off network-intensive applications such as printer servers, TiVO, WePrint/Print'n'Share, VPN Clients since some of these may hang onto specific network ports and interfere with connections coming from your iPhone.

We also advise you to check iBackup's help menu and have a look at section Common error messages and solutions for a detailed explanation of the most frequent messages that may pop up. And, last but not least, please do not hesitate to get in touch with our support team if you need further assistance: we're here to help :-)

Known incompatibilities

We have identified a number of applications that may lead to a timeout of running together with iBackup, Please quit any of the applications listed below if you see a timeout message following a backup or a restore operation and retry.

• TiVO by TiVO Inc.
• WePrint / Print'n'share
• Printer servers in general
• VPN clients that connect to corporate networks
• Anti-virus apps with embedded firewalls (make an exception)
• Network Connect by Juniper Networks
• HP Display Manager (in the Windows traybar)

Finally, some users have reported Apple iTunes getting on the way when the iPhone USB cable is connected. In doubt, quit it and remove the USB cable. If anything fails, please get in touch and we'll sort it out together with you.

Importing and exporting data in CSV format in iBackup

iBackup uses the CSV format for importing and exporting data. The format of the import file does differ between iAccounts and DataTap (the apps are different, therefore the format of the CSV import file is different), please make sure you refer to the iBackup on-line help menu for a detailed description of the import/export procedure as well as the respective formats of iAccounts and DataTap records.

Moving data from iAccounts Lite to iAccounts

Configure the same PIN in both iAccounts Lite and iAccounts on your iPhone, launch iBackup and run a backup of iAccounts Lite, then launch iAccounts and run a restore to import all groups and records. When iBackup asks for the PIN, you'll enter the one you just configured in both apps.

Moving data from DataTap Lite to DataTap

Configure the same PIN in both DataTapLite and DataTap apps on your iPhone, launch iBackup and run a backup of DataTap Lite, then launch DataTap "full" and run a restore to import all forms and records. When iBackup asks for the PIN, you'll enter the one you just configured in both apps.

Uninstalling iBackup

On Microsoft Windows: launch the uninstaller.exe found at the installation path, generally C:\Program Files\VenticentoStudio\iBackup

On Apple MacOS: drag the app in the bin.

Error B9413 from iBackup

The error is due to a small glitch in the Java multi-threading code of the application which updates some elements of the user interface. We are actively working to solve this little issue, in the meantime, to solve the error, simply select the app you're syncing with (iAccounts or DataTap) in the application selector located in the iBackup toolbar, then quit and restart iBackup and run a backup from the app on your iPhone.
We apologize for this small glitch and are working to solve it in the next coming release.

Status: fix is coming in next release, please contact support if you need further assistance.

Delete all data in iBackup

Delete the iBackup data file and relaunch the app to create a new, empty one. Then backup at least once to pair your iPhone app. The path of the iBackup data file can be found in the iBackup Preferences dialog, in section Database.